Effective date: October 9, 2025
Qendrix delivers AI-powered conversation agents that operate across WhatsApp, Instagram, and telephony. This Privacy Policy explains how we collect, use, and safeguard information processed through our services and website.
By using our products or interacting with our site, you consent to the practices described here. If you represent a customer organization, you are responsible for ensuring your end users are informed about your own privacy practices as well as ours.
Account Data: names, email addresses, phone numbers, billing information, and user preferences provided when you create an account or request support.
Conversation Data: messages, call transcripts, metadata, and attachments exchanged through connected channels. These are processed to deliver and improve automated responses, routing, and analytics.
Technical Data: device identifiers, browser type, IP address, timestamps, and diagnostics generated while using our platform.
Delivering Services: operate and improve our AI agents, integrations, and automation flows across supported channels.
Security and Compliance: monitor for fraud or abuse, enforce policies, and comply with applicable legal obligations, including data retention requirements.
Product Development: anonymize or aggregate insights to improve models, user experience, and feature roadmap. We never use customer content to train public models.
Service Providers: trusted vendors such as hosting providers, AI infrastructure partners, telephony carriers, and analytics platforms acting on our behalf under strict contractual safeguards.
Business Transfers: if Qendrix enters a merger, acquisition, or asset sale, your information may transfer as part of that transaction, subject to notice and continued protection.
Legal Requirements: responding to lawful requests when we believe disclosure is necessary to comply with regulations or protect rights, property, or safety.
We operate globally and may process data outside of your jurisdiction. When transferring personal data internationally, we rely on adequate safeguards such as standard contractual clauses and industry-recognized security frameworks.
We implement administrative, technical, and organizational measures including encryption in transit and at rest, role-based access, audit logging, and disaster recovery procedures. Despite these safeguards, no system can be completely secure, and we encourage customers to configure available security controls.
We retain personal data for as long as necessary to provide services, meet contractual commitments, and comply with legal obligations. Conversation data retention follows customer-configured policies, with options for automated deletion and archiving.
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data; to request data portability; or to object to certain processing. Submit requests to privacy@qendrix.com and we will respond within applicable regulatory timeframes.
Qendrix is not directed to individuals under 16, and we do not knowingly collect personal data from children. If you believe a minor has provided us information, contact us to delete the data promptly.
We may update this Privacy Policy periodically. Material changes will be communicated via email or product notifications. Continued use after changes become effective constitutes acceptance.
Qendrix, Inc.
Attn: Privacy Team
San Francisco, CA
Email: privacy@qendrix.com