Effective date: October 9, 2025
These Terms of Service ("Terms") govern access to and use of the Qendrix platform, including AI assistants, integrations, APIs, and related services (collectively, the "Services"). By signing an order form, clicking accept, or using the Services, you agree to be bound by these Terms.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind such entity and its affiliates. The term "Customer" refers to the entity accepting these Terms and any authorized users.
Customer is responsible for the accuracy of account information, maintaining the confidentiality of credentials, and ensuring authorized use of the Services.
Customer must promptly notify Qendrix of unauthorized access or security incidents involving the Services.
Qendrix may suspend or terminate access for fraudulent, abusive, or non-compliant use without liability.
Customer retains ownership of conversation content, training data, and other information transmitted to the Services ("Customer Data").
Customer grants Qendrix a limited license to process Customer Data solely to provide, maintain, enhance, and secure the Services, and as otherwise permitted by these Terms or Customer configuration.
Customer is responsible for obtaining necessary consents for data processed via the Services, including end-user communications captured in WhatsApp, Instagram, telephony, and other channels.
Customer will not: (a) resell or reverse engineer the Services; (b) use the Services to infringe intellectual property or privacy rights; (c) transmit unlawful, harmful, or deceptive content; (d) exceed usage limits stated in the order form; or (e) use the Services in violation of applicable law or platform policies established by WhatsApp, Meta, carriers, or other partners.
Fees are specified in the applicable order form and invoiced according to the plan selected. Unless otherwise stated, invoices are due net 30 days. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law.
All fees are exclusive of taxes. Customer is responsible for withholding, sales, use, VAT, or similar taxes, excluding taxes based on Qendrix's net income.
Qendrix retains all rights, title, and interest in and to the Services, including software, AI models, documentation, logos, and improvements. No rights are granted except as expressly stated in these Terms.
Customer feedback may be used to improve the Services without restriction, provided it does not identify Customer or disclose Customer Data.
Each party agrees to protect the other's confidential information using reasonable care and only use it to perform obligations under these Terms. Confidential information excludes data that is public, independently developed, or lawfully obtained without restriction.
If disclosure is required by law, the receiving party will provide notice (if legally permitted) and cooperate to limit exposure.
Qendrix maintains safeguards aligned with industry standards, including encryption in transit and at rest, network monitoring, access controls, and incident response procedures.
If Qendrix becomes aware of unauthorized access to Customer Data, we will notify Customer without undue delay and provide available information for remediation.
Qendrix warrants that it will provide the Services in a professional manner consistent with documentation and applicable law. To the fullest extent permitted by law, the Services are otherwise provided "as is" without warranties of merchantability, fitness for a particular purpose, or noninfringement.
Qendrix does not guarantee outcomes from AI automation and is not responsible for decisions made based on generated content.
To the fullest extent permitted by law, neither party will have liability for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenues, or data, even if advised of the possibility.
Except for payment obligations or breaches of confidentiality or intellectual property, each party's aggregate liability under these Terms will not exceed fees paid or payable by Customer during the twelve months preceding the claim.
These Terms commence on the Effective Date and continue for the subscription term specified in the order form. Either party may terminate for material breach if not cured within 30 days after written notice.
Upon termination, Customer must cease use of the Services. Qendrix will delete or return Customer Data per documented retention policies, except where retention is required by law.
These Terms are governed by the laws of the State of California, excluding conflict of laws rules. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in San Francisco County, California.
Qendrix may update these Terms to reflect changes in the Services or legal requirements. We will provide notice of material updates. Continued use after the effective date constitutes acceptance of the revised Terms.
Qendrix, Inc.
Attn: Legal
San Francisco, CA
Email: legal@qendrix.com